Set out below are the terms and conditions which Delhi Wellness Clinics trades upon and offers its services to its patients.
Please ensure that you have read and fully understood the terms and conditions prior to booking any treatment.
Appointments and Cancellations
All Skin experts, and therapists at Delhi Wellness Clinics are trained and approved in accordance with the clinic's treatment protocols. If you are unable to attend your appointment, please contact us immediately at +91 9266212367
We will need to know that you wish to cancel your appointment at least 24 hours in advance. Failure to cancel or re-schedule before 24 hours, will result in the loss of the treatment, and all discounted offers and your deposit/advance shall be liable to be forfeited by Delhi Wellness Clinics.
Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. We will endeavour to ensure that your appointment runs on time; however, should we need to cancel or postpone your appointment at short notice, due to unavoidable circumstances, we will make every effort to contact you in advance.
Information Collected
E-mail, SMS & Telephone Calls
Call & IP Logs
We maintain standard call and recording logs that record data about all visitors and customers who call us and/or access our Application. We store this information for providing services and as an analysis tool for our management. All call logs and recordings are stored securely, and may only be accessed by Clinic employees or designees on a need-to-know basis for a specific purpose. Clinic uses call log information to help provide our members the efficient services under this membership.
Course and Treatment Plans
When a Course or Treatment Plan is booked, it is done on the understanding that the client will complete the duration of the treatment plan. Delhi Wellness Clinics will not be held responsible for patients changing their minds and we will not offer any type of refund on these plans, unless with exceptional circumstances where the client is found to be unsuitable due to health reasons.
These charges will not be applied to patients booking an appointment from their existing value package of treatment.
Treatment suitability
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
Liability
Delhi Wellness Clinics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any services to the patients.
It is the patient's responsibility to ensure that he or she provides Delhi Wellness Clinics with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client's failure to disclose such details.
The patient agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Delhi Wellness Clinics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Delhi Wellness Clinics liability for death or any personal injury resulting from the patient's negligence.
Your right to complain
Delhi Wellness Clinics endeavors to treat all its patients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Delhi Wellness Clinics, you are entitled to lodge a complaint verbally, by telephone or in writing. If you require assistance with making your complaint, Delhi Wellness Clinics will be pleased to help.
During the course of the investigation, Delhi Wellness Clinics may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution or have any objection to being seen by this practitioner, the clinic's Directors will review your case.
Return, Refund and Cancellation Policy
Delhi Wellness Clinics does not entertain Return, Refund and Cancellation in any circumstances.
If you have any queries regarding our Terms and Conditions, please mail us at: info@delhiwellnessclinics.com